IT Help Desk Support professional with +5 years of experience dealing with all different kinds of helping users correct
issues as well as any associate, client, or company issues that might come up within the business. This includes Payroll
Support, HR, Clerical & Administrative Support, LP, training issues, and general information for any issues that
customers, clients, or company associates would need assistance with is looking for a position where I can use my
experience and knowledge of new IT methodologies to provide quality customer service for the growth and success of the
company.
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Information Technology 90%
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Troubleshooting 95%
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Hardware 90%
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Documentation 80%
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Systems Administration 90%
Education
bachelor
Oct 1, 2017 - Oct 1, 2021IT ENGINEER, Technical Engineering College
Certificate
Mar 1, 2019 - Apr 1, 2019Google IT Support Professional Certificate
Certificate
Mar 1, 2020 - Apr 1, 2020CompTIA A+ Certificate
Certificate
Mar 1, 2020 - Apr 1, 2020Microsoft Fundamentals Certificate
Certificate
Mar 1, 2021 - Apr 1, 2021VIZRT System Manager Certificate
Certificate
Mar 1, 2022 - Apr 1, 2022LED Screen Installation Certificate
Job
Website Administrator [Freelancer]
Nov 1, 2016 - Present• Establishing and configuring hosting and installing CMS such as WordPress, etc
• Troubleshooted and resolved website hosting and domain issues.
• Developed and executed website optimization and SEO strategies to improve website visibility.
• Monitored website performance and applied necessary changes to ensure optimal user experience
IT help desk manager [AUSAAT News Agency]
Jul 1, 2018 - Jul 1, 2019• Assisted customers with troubleshooting their hardware and software issues
• Utilized my knowledge of various operating systems and software applications to troubleshoot issues.
• Developed and implemented procedures to improve customer service operations
IT Engineer [INEWS TV CHANNEL]
Jul 1, 2019 - Present• Successfully solved customer inquiries and technical issues in a timely and efficient manner while providing
excellent customer service to over 150 clients
• Installed, arranged and maintained computer hardware, software and peripheral components.
• Performed troubleshooting of hardware, software and network issues.
• Utilized my knowledge of various operating systems and software applications to troubleshoot issues.
• Developed procedures to improve customer service operations.
IT & STUDIO Engineer [W TV CHANNEL]
Feb 1, 2020 - Nov 1, 2025• Installed, configured and maintained sound mixer, sound adapter, video mixer, video adapter & converter, etc.
• Successfully resolved customer inquiries and technical issues in a timely and efficient manner while providing
excellent customer service to over 150 clients
• Installed, configured and maintained computer hardware, software and peripheral components.
• Performed troubleshooting of hardware, software and network issues.
• Utilized my knowledge of various operating systems and software applications to troubleshoot issues.
• Developed and implemented procedures to improve customer service operations
IT & STUDIO Engineer (freelancer) [BASRA international book fair]
Oct 1, 2021 - Oct 10, 2021Installed, configured and maintained computer hardware, software, Network, video system (mixer, adapter, converter),
sound system (mixer, adapter), video wall and Equipping the Book Fair with all the required technical equipment.
IT & STUDIO Engineer (freelancer) for 4 seasons [BAGHDAD international book fair]
Jan 1, 2021 - Jan 10, 2025Installed, configured and maintained computer hardware, software, Network, video system (mixer, adapter, converter),
sound system (mixer, adapter), video wall and Equipping the Book Fair with all the required technical equipment.
IT & STUDIO Engineer (freelancer) for 3 seasons [ERBIL international book fair]
Apr 1, 2023 - Apr 10, 2025Installed, configured and maintained computer hardware, software, Network, video system (mixer, adapter, converter),
sound system (mixer, adapter), video wall and Equipping the Book Fair with all the required technical equipment.